Most people use a moving service only once or twice in their lives, so the information needed to choose well is rarely handy. You may have a friend who has been raving for months about how easy their move was since they found the ideal team, or a relative who made a horrible decision and will not stop complaining about it. Almost every company claims to be better than its competitors, and it might not be viable to select based on a website alone. This guide collects the traits that distinguish a reliable removalist and the questions worth asking before you sign anything.
What to look for in a removalist
Experience
Companies with experience tend to perform better than their counterparts because they have worked on similar projects. They anticipate the challenges in the field and take the initiative to handle them effectively.
A skilled, trustworthy team
The team is accountable for planning and executing the project. The wrong choice can severely impact the outcome and even pose a danger to everyone involved. Because of the crew’s expertise and professionalism, your relocation will go more smoothly.
Accreditation, certifications and insurance
Accredited removalists are obligated to have public liability insurance and can offer transit insurance to protect your belongings while they are in transit. Check that certifications are up to date, and be clear on exactly what any insurance covers: sometimes it covers only a portion of the relocation. The cost of your move may already include insurance, while other companies offer it as an optional extra.
A systematic approach
Moving heavy furniture and packing an entire house is a complex process. The wrong approach will not just cause delays but also damage the goods. Ask how the company will handle the project before making a decision.
Their own vehicles and equipment
Companies may outsource trucks and equipment to an external vendor, in which case they have less control over the relevant aspects and delays follow. Choose a company with an in-house fleet, as they will be more accountable.
Holistic solutions
Some companies offer only packing or only transportation and do not provide storage. A company that can deliver end-to-end services, from packing to assembly of furniture at the destination, with storage when you need it, gives the best value for your investment.
Recent reviews and references
Looking at the star rating alone is not adequate. It is an average and might not provide a clear picture. Read the latest reviews, and ask for references. A company that acts defensively or reluctantly when asked for references is a significant warning sign.
Competitive prices, not the lowest price
Sometimes companies offer a low cost to attract customers, and there is a strong possibility the service quality is compromised. Choose a company that provides a detailed estimate and the best value rather than the lowest quote. We explain what goes into a quote in our guide to how much removalists cost in Melbourne.
The questions to ask before booking
What exactly am I paying for?
A company’s advertised cost may not reflect the final price, even if it seems significantly lower than the going market rate. Ask how much time the job will take or whether there is a set price, and whether there are any fees beyond the initial rate.
Will you put the estimate in writing?
Only use a company willing to put in writing the fees they have discussed with you. Give them everything they need to be accurate: the size of your home, the distance between your old and new homes, whether you are moving interstate, and whether either home is on an upper floor. You can then hold the company accountable for every cost mentioned.
Will you do a site evaluation?
When movers inspect a site they can plan everything well and handle the project effectively. Not every company bothers.
Are you accredited, and what does your insurance cover?
The quality of the movers you hire is often revealed by how they respond to this question. If something should happen to your possessions while they are in the care of the removal crew, you want to know how you will be compensated.
What are the payment terms?
Leading companies never ask customers to pay in full before the start of the project. An advance to confirm the booking is normal, but it should not be a significant part of the overall bill. A demand for the full amount up front is a red flag.
What is your cancellation and rescheduling policy?
Some businesses need a certain amount of advance notice, and a payment, when you cancel or reschedule; others have no such limits. Know before you book.
Do you have a presence at both ends of the move?
For longer and interstate moves, check that the service provider can complete the journey as a whole or, if necessary, in segments, and that service standards hold at the origin and the destination.
How do you handle the challenges of moving day?
Ask how the company handles unforeseeable challenges like rain or extreme weather on the day. Leading companies plan extensively and will tell you exactly what happens.
Can I have a list of references?
Companies worth their salt anticipate this request and are more than pleased to supply contact details for satisfied customers.
Why people choose Dial A Mover
We have worked extensively with both residential and commercial clients across Melbourne. Our systematic approach enables us to understand each customer’s requirements and deliver effective solutions, we follow the utmost transparency and keep clients updated throughout, and we never ask for the full amount before a job starts. Put the questions above to us: request a free quote or call (03) 8658 0244.
Planning a move of your own? Our crews work right across the city from our depot in Parkville. See how our removalists in Melbourne work, or read about our movers in Melbourne.
